We're Here to Help - Full Canvas

Contact Us

We're Here to Help

Have a question, need support, or want to partner with FreshX? Our team is just a message away. Reach out and we'll get back to you as soon as possible.
Chat With Us Read FAQs

Reaching Out to Us

Get in Touch With FreshX

At FreshX, we believe great service doesn't stop at the doorstep. Whether you're a merchant looking to partner with us, a driver wanting to join our team, or simply need help with an existing delivery — our team is always ready to assist.

We aim to respond to all enquiries within 2 hours during operating hours.

Chat Now

The fastest way to get help. Chat with our support team directly through our website for real-time assistance with your deliveries, account, or any other queries.

Available:
Monday - Friday: 9am - 5pm
Saturday: 9am - 1pm
Sunday & Public Holiday: Closed

Access: Live chat on our website

Email

For detailed enquiries, partnership proposals, or formal requests — drop us an email and our team will get back to you with a thorough response.

Email: support@freshx.com.my

Available: 24 hours — responses within 1 working day

Best For: Partnership enquiries, billing disputes, formal complaints

Knowledgebase & FAQs

Looking for a quick answer? Browse our comprehensive knowledgebase and FAQs for instant answers to the most common questions about FreshX deliveries, accounts, and services.

 Visit FAQs

Phone

For urgent matters only, give us a call and our team will assist you immediately.

Call: +601 2819 6118

Available:
Monday - Friday: 9am - 5pm
Saturday: 9am - 1pm
Sunday & Public Holiday: Closed

Best For: Urgent delivery issues, time-sensitive matters

Visit Us

Come visit us or send us mail at our headquarters in Kuala Lumpur.

Address: 21, Jalan Empat, Chan Sow Lin, 55200 Kuala Lumpur, Malaysia

Operating Hours:
Daily 8am - 8pm

By appointment only.

 Locate Us

Connect With Us

Follow us on social media for the latest updates, promotions, and fresh delivery news from FreshX.

Tag us in your delivery photos using #FreshXMY and we might just feature you on our page!

Quick Access

What Would You Like to Reach Us About?

Merchant Partnership Enquiries

Interested in partnering with FreshX to handle your fresh produce or floral deliveries? We'd love to hear from you. Get in touch with our merchant partnerships team and we'll walk you through everything you need to know to get started.

Email Us →

Driver Registration Enquiries

Thinking about joining the FreshX driver team? Have questions about the sign-up process, requirements, or earnings? Our driver onboarding team is ready to guide you through every step.

Chat With Us →

Delivery Support

Have an issue with an existing delivery? Need to report a failed pickup, a damaged item, or a delayed order? Our delivery support team is on standby to resolve your issue as quickly as possible.

Chat With Us →

Billing & Payment Enquiries

Have a question about your delivery fee, invoice, or payout? Our billing team will review your case and respond within 1 working day.

Email Us →

Media & Press Enquiries

Are you a journalist, blogger, or media representative looking to feature FreshX? We welcome media enquiries and are happy to provide information, interviews, or press materials.

Email Us →

Feedback & Suggestions

We are always looking to improve. If you have feedback about our service, the app, or your delivery experience — we genuinely want to hear it. Your input helps us grow and serve you better.

Email Us →